RD
Rojaun D
1 reviews | Active since Jan 2015
01 Oct 2015, 10:12
Complaining on HELLO Peter twice shows ALOT
After already complaining about the bad service of MTN and them not responding to an insurance claim they responded and said the issue will be addressed immediate since their response into been almost three weeks and I haven't been contacted<br> <br> MTN your reputation as a cellular company is already hanging on a thread and for your insurance line to be engage for more than 6 weeks straight is pathetic when rendering a service to millions of people<br> <br> I need my phone fixed and the company is not showing any interest yet month after month I have to pay my insurance premium <br> <br> This service is unacceptable
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MTN South Africa's replyOfficial
01 Oct 2015, 21:29Hello rozziie2211,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply01 Oct 2015, 21:29
Official
Hello rozziie2211,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike