Complaining against MTN SA - unresolved billing after cancelling contract.

Good day

I am formally logging a formal complaint against MTN regarding the unfair billing after cancelling my contract. 07 November 2025 I received an incorrect order from MTN and I returned the product to MTN store within 2 working days. Initially I was looking for a pocket router and they delivered at 5G WiFi router.

I requested cancellation of the contract and I returned the router on time. However, the contract was only cancelled last month, 26 January 2026 despite my multiple report attempts. I have continued to receive bills and sms notifications stating that I need to pay.

I have contacted MTN SA multiple times but the matter remain unresolved.

The billing amount keeps on increasing, I am paying for a product that I have never used before. Honestly this issue is frustrating.