Complaining about MTN is as old as the company itself yet in all these years, they haven't cared to fix their systems.

I have been trying to do an upgrade and SIM swap since Monday. I have been in the store six times now. The store is waiting for MTN to resolve some issue. This morning on a prepaid number where MTN instantly helped themselves to 25% of the airtime I loaded there, after waiting 20 minutes, I got through to MTN who told me they can't see what's wrong. They couldn't get hold of people at the store. I went back to the store, got hold of MTN and between the store and MTN they agreed that they can't help me, it needs to get escalated. I'm not included in that email chain and I have no idea how many more days this will take and I have no means of escalation.

The people in the store and the people at MTN were really friendly and really tried to help me,

So all I can achieve, it seems, is to be taken for more money by MTN.