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Boikokobetso M
1 reviews | Active since Aug 2019
16 Dec 2019, 21:24
Complaining about mtn contract phone
Hello I bought a contract phone with mtn online last year October. I used it only 2 months early January it started to give problem it didn't have network. I called mtn call center they said I must take it to the nearest mtn store. I took it to mtn store in polokwane they took it for repair. They said I must bring back the whole package including 2 sim cards.they never contacted me after 2 months I went to the shop again to check on the progress on my phone they told me to wait for the call from their repair store .I haven't receive any call from them until today. I call the mtn call center they said they are still busy with my case they will get back to me it was 4 months ago they have never called.i m paying every month but I don't have a phone or sim card.can you please help me to get the new phone and mý 11 months airtime and data from mtn please
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Replies (3)
MTN South Africa's replyOfficial
18 Dec 2019, 11:22Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online.
We have contacted the repair center on your behalf ***, we requested for them to check if they can pick up how far is the repair process for the device, we have the following IMEI on the system for the Nokia 3 : IMEI ***.
The repair center could not pick up the device at repairs, you have confirmed that the device was taken to the Polokwane store in February 2019 with the 2 sim cards.
Sim cards should never be handed in with repairs, only the accessories with the device (box, charger ) as received with delivery. Please go back to the store to pick up the 2 sim cards. If they cannot find the sim cards in the store they have to replace the sim cards for you free of charge with sim swap for both numbers.
We have sent the complaint to the Regional store manager to give us feedback of the device.
We cannot assist you with the allocation of the lost 2GB data and airtime from the time the device was in possession with the store. We can assist you with a credit for the subscription against the account for the sim cards not in used.
We are waiting for feedback from the store.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online.
We have contacted the repair center on your behalf ***, we requested for them to check if they can pick up how far is the repair process for the device, we have the following IMEI on the system for the Nokia 3 : IMEI ***.
The repair center could not pick up the device at repairs, you have confirmed that the device was taken to the Polokwane store in February 2019 with the 2 sim cards.
Sim cards should never be handed in with repairs, only the accessories with the device (box, charger ) as received with delivery. Please go back to the store to pick up the 2 sim cards. If they cannot find the sim cards in the store they have to replace the sim cards for you free of charge with sim swap for both numbers.
We have sent the complaint to the Regional store manager to give us feedback of the device.
We cannot assist you with the allocation of the lost 2GB data and airtime from the time the device was in possession with the store. We can assist you with a credit for the subscription against the account for the sim cards not in used.
We are waiting for feedback from the store.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply18 Dec 2019, 11:22
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online.
We have contacted the repair center on your behalf ***, we requested for them to check if they can pick up how far is the repair process for the device, we have the following IMEI on the system for the Nokia 3 : IMEI ***.
The repair center could not pick up the device at repairs, you have confirmed that the device was taken to the Polokwane store in February 2019 with the 2 sim cards.
Sim cards should never be handed in with repairs, only the accessories with the device (box, charger ) as received with delivery. Please go back to the store to pick up the 2 sim cards. If they cannot find the sim cards in the store they have to replace the sim cards for you free of charge with sim swap for both numbers.
We have sent the complaint to the Regional store manager to give us feedback of the device.
We cannot assist you with the allocation of the lost 2GB data and airtime from the time the device was in possession with the store. We can assist you with a credit for the subscription against the account for the sim cards not in used.
We are waiting for feedback from the store.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Thank you for your time online.
We have contacted the repair center on your behalf ***, we requested for them to check if they can pick up how far is the repair process for the device, we have the following IMEI on the system for the Nokia 3 : IMEI ***.
The repair center could not pick up the device at repairs, you have confirmed that the device was taken to the Polokwane store in February 2019 with the 2 sim cards.
Sim cards should never be handed in with repairs, only the accessories with the device (box, charger ) as received with delivery. Please go back to the store to pick up the 2 sim cards. If they cannot find the sim cards in the store they have to replace the sim cards for you free of charge with sim swap for both numbers.
We have sent the complaint to the Regional store manager to give us feedback of the device.
We cannot assist you with the allocation of the lost 2GB data and airtime from the time the device was in possession with the store. We can assist you with a credit for the subscription against the account for the sim cards not in used.
We are waiting for feedback from the store.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
18 Dec 2019, 21:10Thank you for your patience.
HVRC repair center confirmed that the device need to be replaced with reference number
Col***. The request is sent to Channel Support Manager to assist with the replacement device.
The account has been credited as well with R2,596.01 for subscription fee for device and data sim card not used from February to December 2019. This credit will stay on the account and will be used against the next MTN invoices.
Please fetch your sim cards tomorrow from the store.
Please be advised that i will be on leave from the 25th of December, for further assistance and follow up please email; the team by next week with the outcome. email address ***
Kind Regards,
Alice van der Merwe
MTN
HVRC repair center confirmed that the device need to be replaced with reference number
Col***. The request is sent to Channel Support Manager to assist with the replacement device.
The account has been credited as well with R2,596.01 for subscription fee for device and data sim card not used from February to December 2019. This credit will stay on the account and will be used against the next MTN invoices.
Please fetch your sim cards tomorrow from the store.
Please be advised that i will be on leave from the 25th of December, for further assistance and follow up please email; the team by next week with the outcome. email address ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply18 Dec 2019, 21:10
Official
Thank you for your patience.
HVRC repair center confirmed that the device need to be replaced with reference number
Col***. The request is sent to Channel Support Manager to assist with the replacement device.
The account has been credited as well with R2,596.01 for subscription fee for device and data sim card not used from February to December 2019. This credit will stay on the account and will be used against the next MTN invoices.
Please fetch your sim cards tomorrow from the store.
Please be advised that i will be on leave from the 25th of December, for further assistance and follow up please email; the team by next week with the outcome. email address ***
Kind Regards,
Alice van der Merwe
MTN
HVRC repair center confirmed that the device need to be replaced with reference number
Col***. The request is sent to Channel Support Manager to assist with the replacement device.
The account has been credited as well with R2,596.01 for subscription fee for device and data sim card not used from February to December 2019. This credit will stay on the account and will be used against the next MTN invoices.
Please fetch your sim cards tomorrow from the store.
Please be advised that i will be on leave from the 25th of December, for further assistance and follow up please email; the team by next week with the outcome. email address ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
18 Dec 2019, 21:11The credit is for both lines | *** and | ***
Best regards,
MTN South Africa's reply18 Dec 2019, 21:11
Official
The credit is for both lines | *** and | ***
Best regards,