NV
Nadine V
1 reviews | Active since Oct 2013
09 Apr 2018, 14:06
Complaining about "Complaints"
I am trying to figure out how to convert airtime to bundles. I was told I don't have airtime to convert, only minutes and because of that, my bill increased. So Alice van der Merwe suggested the following: "Set up the usage limit to R0.00 and then purged airtime for extra calls, converted to data". I have been trying for 13 days to get a reply from Alice. Is there anyone at MTN who can explain to me what this means? I went and set my limit to R10.00 and now I don't have enough "airtime" to do cellphone banking. What is a person to do??? Please can someone explain to me what "purged airtime for extra calls, converted to data" means?
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
12 Apr 2018, 09:29Dear Nadine,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note you cannot convert your monthly allocated minutes into bundles. Only when you Top up your account or increase your usage limit you will be able to convert or purchase bundles for your number.
You can find more information regarding your package here
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contract&siteInformation=contracts
It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply12 Apr 2018, 09:29
Official
Dear Nadine,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please note you cannot convert your monthly allocated minutes into bundles. Only when you Top up your account or increase your usage limit you will be able to convert or purchase bundles for your number.
You can find more information regarding your package here
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contract&siteInformation=contracts
It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
NV
Nadine V's updateReviewer Update
12 Apr 2018, 13:04Hi Willem,
I am aware that I can't convert minutes to bundles, only airtime. That is not the issue, I want to know what "purged airtime for extra calls, converted to data" means? What is purged airtime? For which extra calls? What exactly is converted to data?
NV
Nadine V's update12 Apr 2018, 13:04
Reviewer Update
Hi Willem,
I am aware that I can't convert minutes to bundles, only airtime. That is not the issue, I want to know what "purged airtime for extra calls, converted to data" means? What is purged airtime? For which extra calls? What exactly is converted to data?
NV
Nadine V's updateReviewer Update
17 Apr 2018, 13:14STILL waiting for a reply.........................
NV
Nadine V's update17 Apr 2018, 13:14
Reviewer Update
STILL waiting for a reply.........................