COMPLAINE , I AM CRYING PLS HELP!!!!

I AM nice and frustrated, due to the QUADRATE CONSULTED Company that is Contracted with MTN. Pls Escalate my matter to the MTN CEO , NOW MY ACCOUNT IS IN AREEARS WITH SOMETHING THAT I DO NOT HAVE AND IT IS DIFFICUL FOR US TO GET HOLD OF THESE CONSULTED either sending emails, their not returning them, telephone numbers their not ansering them weather you cal in the morning, Midday, Afternoon Later hours, I am crying need some help. This is not user friendly at all for me as a Loyalty MTN Customer over 30 years with them. I got an online call from the above comapany selling a product to me , I did not see i comingeco that they will mess up with my account by chamging my Debit Order before I even received my Device. I decided to Cancel the deal due to the desc****ncy of touching and I was not explained that their changing everything immediatly. When calling MTN to intervien to this matter it is VERY DIFFICULT TO ALL OF US BECAUSE NOBODY CAN ASSIST US, Their looking for CRM to update their records but is not tracable, They also canct find the Consulted who Upgradet my accounts why is not Update in my account profile we all failling to get that person. I have already spoken to more than 6 Champions Consulted in Gauteng from my cell dialled 135 I AM NOT GETTING ANY HELP. These are the numbers that I have called: QUADRTE cc. Never a Respond at all ***, MTN BUSINESS CONTACT CENTER ***, SPOKE TO THABISO DLEPU TO ASSIST ME 135, Mrs Lillian Hoko also Reinstated my Line because my account shows "FALSE AREARS" The guy PATRIC sEAKAMELA ALSO TRYING DAILY TO ASSIST ME, HE DOES NOT GET ANY HELP AS WELL, PROMISE TO CALL ME I AM STILL WAITING FOR HELP. PLEASE!!!!! CEO ASSIST ME IAM REALLY CRYING MY LIFE IS STUCK WORKING AT HOME WITH OUT A LINE. I HAVE PAID MY NORMAL MONTHLY INSTALMENT 1 LINR R599. AND 2ND LINE R172.00