1 reviews | Active since Jun 2016
Complainant
<p>Greetings, I am very disappointed with MTN contract service. I took a MTN cellphone contract valued at R569. 00 per month in April, and on the 1st on June R2846. 00 was debited from my account. I called MTN Three rivers and spoke to 1 of their representative and explained my problem... They promised to refund me the additional money(R2149. 00) that was debited. Till this date nothing has been done instead when I call to follow up I am told that the representative is not available on the phone. </p>
Good day Nkosana,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-05-13 was validated to be correct by the billing department. The system shows that the Subscriber Usage Limit for R0.00 was loaded on 2016-06-02 after you had incurred the data charges.
Please note that you also have a WASP subscription with Emmu Trading. Content services are not part of MTN services, the registration of these services is completely voluntary and it is activated on the handset. To cancel the subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Nkosana,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the invoice dated 2016-05-13 was validated to be correct by the billing department. The system shows that the Subscriber Usage Limit for R0.00 was loaded on 2016-06-02 after you had incurred the data charges.
Please note that you also have a WASP subscription with Emmu Trading. Content services are not part of MTN services, the registration of these services is completely voluntary and it is activated on the handset. To cancel the subscriptions, please dial *141*5# OK and select option 4 for Content Services and then select Cancel/Decline.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********