sM
simbarashe M
1 reviews | Active since Jun 2015
05 Jun 2015, 10:56
Complain MTN taking my airtime for no reason
very much disappointed with Mtn Service.... its quite appalling been more than 4 times now having my airtime disappearing when i havent done any calls or internet surfing. Right after recharging my phone i have had R90 just deducted from my balance. and i try to phone MTN they dont respond on 173 and they rob us everyday... i an so dissaooninted m definitely going to write this on my Newspaper Column..exposing their ****************. i have had more thsn R350 taken fir no reason and i want my money back.
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MTN South Africa's replyOfficial
11 Jun 2015, 09:43Hello Simba Mupfeka,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
The number is on our pre-paid platform.
Our records show that you loaded Airtime @ 19.25pm R30.00; 19.27pm R30.00; and 19.29pm R30.00 on 04/06/2015. you used DATA @ 21.01pm; 22.10pm and 23.56pm R36.90 04/06/2015.
Our records show show further data usage until you depleted the R90.00 06/06/2015.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
The number is on our pre-paid platform.
Our records show that you loaded Airtime @ 19.25pm R30.00; 19.27pm R30.00; and 19.29pm R30.00 on 04/06/2015. you used DATA @ 21.01pm; 22.10pm and 23.56pm R36.90 04/06/2015.
Our records show show further data usage until you depleted the R90.00 06/06/2015.
We trust you find this in order.
Regards
Jean
REQ:***
MTN South Africa's reply11 Jun 2015, 09:43
Official
Hello Simba Mupfeka,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
The number is on our pre-paid platform.
Our records show that you loaded Airtime @ 19.25pm R30.00; 19.27pm R30.00; and 19.29pm R30.00 on 04/06/2015. you used DATA @ 21.01pm; 22.10pm and 23.56pm R36.90 04/06/2015.
Our records show show further data usage until you depleted the R90.00 06/06/2015.
We trust you find this in order.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
The number is on our pre-paid platform.
Our records show that you loaded Airtime @ 19.25pm R30.00; 19.27pm R30.00; and 19.29pm R30.00 on 04/06/2015. you used DATA @ 21.01pm; 22.10pm and 23.56pm R36.90 04/06/2015.
Our records show show further data usage until you depleted the R90.00 06/06/2015.
We trust you find this in order.
Regards
Jean
REQ:***