1 reviews | Active since Feb 2015
Complain & get dropped off online site !!!
2 weeks later. Still no reply. Also MTN has dropped me from MTN active !!!<br> <br> his is the last message sent to Mtn. Thy keep on telling me that i have been refunded my R20. But they still owe me a futher R20. Please read what i have been telling you for the past 7 months !!!YOU HAVE REFUNDED ME A R20+ R100 BUT PLEASE DO THE MATHS !!!!! I SHOULD HAVE PAID 7 X R99 = R693. BUT HAVE PAID AS FOLLOWS AUG 105+149 =R254 -SEPT R149 -OCT NIL NOV - R118 -DEC R99 -JAN R99 - FEB INVOICE = R99 TOTAL OF R818 LESS DELIVERY CHARGE R105 =R713. NOW R 713 MINUS WHAT IT SHOULD BE R693 IS A DIFF OF R20 NOW IF YOU CAN PLEASE EXPLAIN HOW R713 DIVIDED BY 7 = R99 IT IS R101.86 ??? IT NOW IS 8 MONTHS. PLEASE FIX.I WILL NOT STOP. YOU STILL OWE ME R 20.PLEASE PASS TO SUPERVISOR IF YOU ARE UNABLE TO FIX.!!!!! A*** Cellphone number ***
We sincerely apologize for the delayed response and we are sorry to have disappointed you with our service. We can assure you that it is not our intention to dissatisfy our customers.
We have escalated the matter to the management team at our MTN Active department for urgent attention, they will be in contact with you soon for further assistance.
Kindly note that you were only charged the incorrect subscriptions for a total of 4 months, i.e. 13/08/2014 - 13/11/2014 and a total credit of R140.00 has already been passed on your account. There are no more credits due as we started billing you the correct subscriptions from the invoice dated 2014-12-13 to date.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
We sincerely apologize for the delayed response and we are sorry to have disappointed you with our service. We can assure you that it is not our intention to dissatisfy our customers.
We have escalated the matter to the management team at our MTN Active department for urgent attention, they will be in contact with you soon for further assistance.
Kindly note that you were only charged the incorrect subscriptions for a total of 4 months, i.e. 13/08/2014 - 13/11/2014 and a total credit of R140.00 has already been passed on your account. There are no more credits due as we started billing you the correct subscriptions from the invoice dated 2014-12-13 to date.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***