Complain

I have contract with MTN they're deducting on the 25th of every month however February 25th was on Saturday and I got paid on Monday I called the customer service I was told to do a manual payment which I did and send proof of payment to consultant called Mpho Teffo however on the reference I was supposed to write my cell number then 1 number short it was in correct after 3 days they block my service then I spoke to consultant another consultant by explain my story she request i resend the proof of payment which I did nothing also happen worse part she put a double debit for my March payment and comes payment date the debit order wanted to debit double unauthorized my bank send me a message a decline the double debit then I contacted them and spoke to guy called Fanie who promised to resolve the quiry he told me he send it to the account department so they can allocate the payment on my contract but no such thing happened we agreed that he must debit the march instalment which he did however after the deduction for March unauthorised debit order wanted to deduct from MTN I decline the debit order now they are sabotaging me by blocking my network I paid them I don't owe them worse part yesterday I spoke consultant call Mandisiwe the guy told me to to Standard bank and reverse back the payment and make payment again putting the correct reference when I went to Standard bank out of desperation they explained that the money was in MTN account they should give them authority to reverse the money back not the other way around I also went to my bank which confirms that the money is MTN account I'm so disappointed by MTN such a big company they don't know how to fix an incorrect reference to allocate the payment in to the correct account while they have the proof of payment that's a shame or they are ****ming me today I called spoke to this rude consultant called Phidi Bhuthelezi she was so annoyed when I explain the whole process cutting me short I remind her that I'm also working as a client Service Consultant and have never spoken to our clients like that then she start to apologize and I request to speak to a manager she just saying manager by the name Nosi will call me before business day there was no call incompetence of their staff what they know is to block my service and want to **** me I won't stop up until they resolve my quiry I will also put this on Twitter