Complain complain complain
<p>good evening, I received a SMS to say that My installment is over R1300. My contracts amount to R1277 not over R1300. I have made payment for the amount of R1277 but I know MTN will suspend my account because of the **** service I have received before this complaint, which is one of many, seems I need to log complaints on hello Peter to get anything resolved. I called the call centre , and of course they couldn't tell me what the amount owing was for, and gave me contract amounts that aren't close to the contracts I have, then this agent blind transfers me to another agent without explaining anything!!! I told this agent I'm just going to social media and ended the call, do you think I got a call back ? Of course not. I would like to know what the amount is for that you, MTN say that I owe. If I don't get confirmation and you suspend my account, I will lose it. I suggest you look at my profile and all my complaints prior to understand why I'm so fed up. Can MTN just not get it right? Just 1 month that's all I'm asking. Looking forward to hearing from you. Just while I'm logging a complaint, you charged me for a returned debit order last month but I make payment via EFT, so I suggest you fix that while you at it. Kindest regards Claire . ***</p>
Thank you for your post.
Thank you for the payment of R1277.00. On the system it shows that the outstanding balance is R1474.72. You invoices and statements do reflect what you are being billed for. If you are not getting your invoices please let us know so we can have them email to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
Thank you for the payment of R1277.00. On the system it shows that the outstanding balance is R1474.72. You invoices and statements do reflect what you are being billed for. If you are not getting your invoices please let us know so we can have them email to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Your response is of no value to me, If I had the statement and understood what the amount was for , I would not be posting on hello Peter. The amount that you are telling me is now completely different to the amount that was SMSED to me, and has increased. I want you to give me a breakdown, because I know what my contracts amounts are and I do not go over my monthly limit that is given to me as per my contract agreement. If I wanted a generic response I would have just called your call centre , which is just a useless . I am so tired of apologies , how about just give service?? Why not call me ? Why not answer my complaint ? I want to know what that amount is for and I don't want to be told to look at my statement because I can tell you what you suppose to be billing !! I'm so fed up and if you suspend my account, I will take legal action because your response to my complaint is beyond as pathetic as the service I have received in the last 2 months !
Your response is of no value to me, If I had the statement and understood what the amount was for , I would not be posting on hello Peter. The amount that you are telling me is now completely different to the amount that was SMSED to me, and has increased. I want you to give me a breakdown, because I know what my contracts amounts are and I do not go over my monthly limit that is given to me as per my contract agreement. If I wanted a generic response I would have just called your call centre , which is just a useless . I am so tired of apologies , how about just give service?? Why not call me ? Why not answer my complaint ? I want to know what that amount is for and I don't want to be told to look at my statement because I can tell you what you suppose to be billing !! I'm so fed up and if you suspend my account, I will take legal action because your response to my complaint is beyond as pathetic as the service I have received in the last 2 months !