Complain about MTN South Africa

I’m so frustrated with my MTN data SIM card contract. I have two contracts with MTN, one is for iPhone 13, which costs R600 per month and the SIM card data which was supposed to be R431 monthly. However, I’ve been subjected to debit orders that are above the agreed amount and they debit R2097.00 per month.

This problem has been going on 5 months now. And when I write them email they always promise me that they will fix my contract to go back to normal. But I don’t get any help because the problem continues.

As I write this now, I’m so stressed because they just debited R2097.00 from my account. And this is the money I have not budgeted for.

When I called them for help they said they can’t refund the money and the high amount that they took does not even reduce the period on either contracts. We are being exploited here. This is a ****. I can’t take this anymore