Complain about bad service and extra fees Im not aware of.

Dear MTN Support Team,

I am writing to request formal clarification regarding my data contract and recent billing on my MTN account of data on ***.

Background summary: - I originally had a R249 data SIM contract. - On 28 November 2025, I migrated to a R300 (200GB) data contract. - I was informed of a R236 cancellation fee, which I was unable to pay separately and therefore paid together with R300. - Due to the December public holiday, my debit order did not run, and I was later informed that my account was in arrears. - I have since paid R249 and R849, and my account reflected R0.00 outstanding, confirming that the account is settled.

My concern: - My contract value is R300, and since the account is fully settled, I expect my debit order to be R300 only going forward. - However, my current bill reflects R322.97, and I was not informed of any additional recurring charges. - I also notice that two MTN contract references appear on my account, which is concerning.

Please confirm the following in writing: 1. What the R22.97 charge is for 2. That this amount is once-off only and will not recur monthly 3. That from 25 February 2026 onward, my debit order will be exactly R300 4. Which contract reference is active and billable, and confirmation that the other reference is closed

I would appreciate a clear written response addressing the above points so I can keep it for my records.

NB, if you will continue charging me extra amount, you’re more than welcome to cancel this deal because Im now being ****med. I won’t be paying for anything I didn’t agree on, I don’t know what these extra amounts are for because for this month you’re supposed to take your R300 not more, plus since my debit order is on 25 of every month clearly by 25 it will be close to R800 again, what exactly am I now paying for?

Please give a call

Kind regards, Indiphile Tonyela MTN Account Holder ***

Sent from my iPhone