Complain

I app**** for the laptop and data contract at witbank highveld MTN branch on the 01/09/2019 of which was supposed to be delivered within a week, And I waited for my device to be delivered for two weeks but unfortunately I never receive them, I then visited the branch by the end of the second week and they said to me they are waiting for the router since the package includes router, I then wait again for another two weeks without receiving my package an to my surprise when the month end they deducted my money and when I call the customer service center to explain my situation they said to me I have to go back to the branch since is the branch' s responsibility and when I get to the branch I explain my situation to the branch manager by the name of Wayne, and wayne said to me it doesn't matter if i received the device or not, as long as I signed a contract I must pay that's when I reversed my money because I feld like I can't pay for something i did not received. Since then I have been running after them to give me what I app**** for and they said the application was unsuccessful but I still have to pay for 24 months even if i did not receive the device, I then reported the matter to ombudsmen but unfortunately the country went to lock down an my report has never been attended. Now MTN has hand me over to debtors collector an my name is now on credit review and I cannot apply for anything that i want.