Complain

I got an email stating that they have changed my method of payment to cash, then I went to store to pay. Then I get a notification from my bank saying MTN has debited. Called the customer service so I can get my refund the person that was said they will revise my money within 4 working days. It’s over a week now waiting for my refund nothing is happening. Called again customer service the consultant is now telling my enquiry is on 50% I must wait another 3 to 4 days. How long must I wait to get my refund? Because your consultant are sending me from pillar to post about my refund.