ZB
Zelda B
1 reviews | Active since Aug 2015
17 Aug 2015, 11:56
Complain
Every month MTN will deduct a dubble amount on my cellphone account and every month I must phone them to lock a call and then suddenly they will come back to me and tell me that it is a system fault from their side they will refund the money in 3 days ect.<br> <br> The money is refunded then for that month and then the next month they ad the refunded money again on my account then the process starts from scratch again.<br> <br> The problem is that every time a have to pay the banking fees and I do not have money available to me for 3 days because of MTN fault and that is unacceptable. I am really fed up with this.<br> <br> Would someone please assist me in this matter.<br> <br>
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MTN South Africa's replyOfficial
10 Sept 2015, 07:50Hello myburg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per reference number REQ:*** please be advised that a mass refund will be processed for all the 15th double debit orders.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per reference number REQ:*** please be advised that a mass refund will be processed for all the 15th double debit orders.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 07:50
Official
Hello myburg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per reference number REQ:*** please be advised that a mass refund will be processed for all the 15th double debit orders.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per reference number REQ:*** please be advised that a mass refund will be processed for all the 15th double debit orders.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Nobuhle
REQ:***
Best regards,