Complain

I app**** for the home internet through EAI ADMIN. It was an online application on the 29, I received the SIM card only on the 1st without a router. I went to MTN store at the reeds and app**** for the correct home internet. I then called in on the 4th to cancel the one purchased on line, I was told the cancellation was processed and I will receive the email confirmation, today is the 7th day receiving any confirmation of cancellation, I called again and want to confirm that the cancellation was processed, I was on a call for 52 minutes, I was transferred from pills to post and no one assisted me.

Please can I request a call back from someone and process the cancellation as I will not be able to afford paying for 2 contracts

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