DM
Dikeledi M
1 reviews | Active since May 2018
21 May 2018, 11:01
Complain
I’m disappointed with the service from Mtn,the lady by name of Snegugu Kumbi called me somewhere before the 20th of April telling me am due for upgrade and we did the application telephonically and she promised I’ll be receiving my sim card shortly,today is the 21st of May still nothing,I did a follow up on the 14th if am not mistaken and the told me they will deliver the the SIM card within few days,here I am start waiting....If I don’t receive my SIM card by tomorrow am canceling everything
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Replies (2)
MTN South Africa's replyOfficial
21 May 2018, 17:17Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply21 May 2018, 17:17
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
DM
Dikeledi M's updateReviewer Update
28 May 2018, 12:05how long will it take for the supervisor to call me? i made a follow-up myself on Thursday and I spoke to Snegugu and she was not helpful at all so i asked to speak to her supervisor and she advised me he/she was in a meeting and i will be contacted back after 11am, at this point am still waiting.
I'm very disappointed with your service,i have two cellphone contacts with you and am not going to upgrade anymore and when there other contact expires in few months as well am not going to upgrade,
DM
Dikeledi M's update28 May 2018, 12:05
Reviewer Update
how long will it take for the supervisor to call me? i made a follow-up myself on Thursday and I spoke to Snegugu and she was not helpful at all so i asked to speak to her supervisor and she advised me he/she was in a meeting and i will be contacted back after 11am, at this point am still waiting.
I'm very disappointed with your service,i have two cellphone contacts with you and am not going to upgrade anymore and when there other contact expires in few months as well am not going to upgrade,