Complain

On Tuesday I have upgraded my contract with MTN at Brooklyn mall. The package that I chose included hand set and the router (300 Gb).

The challenge is that the sim card of the router has not been activated. I called your customer service and I was told there is nothing they can do on their side.

On Twitter the consultant advised me to call activation line but still I was not assisted.

Yesterday I called the manager of MTN (Brooklyn) and he told me the person who helped is at work.