COMPLAIM

Good afternoon,

I am not happy with the service I received from MTN.

I had a contract with MTN, and when it was time for my upgrade, a consultant contacted me regarding the upgrade. However, I later found out that my existing contract had been cancelled and replaced with another contract without my agreement or knowledge.

I only became aware of this after money was deducted from my account for something I did not agree to.

Furthermore, they now do not want to refund my money.

I kindly request that this matter be investigated and resolved as soon as possible.

Kind regards, Paulina