Company that does not care for its clients

Ever since MTN have stopped emailing monthly accounts, I have requested that they still email me my account as in the past. They keep on insisting that I must go to the website and register and download it myself. I want my account emailed. I have tried numerous times to go onto their website, just to be told to enter a OTP but they do not want to send it to either my Webmail email nor to my Vodacom cellphone and they cannot send it to the MTN ****le that I am using - totally useless.<br> I am cancelling my account with them as soon as possible since even interacting with their General Managers have no solution. <br> I have numerous times tried to upgrade my ****le at their stores (Both in the Western Cape and in Gauteng) just to be told that they do not have the model that they advertise - in the meantime I see that they have just increased my monthly deduction WITHOUT LETTING ME KNOW.<br> I have spoken to people at work about their bad service just to get affirmative responses from colleagues who had the same experience and who have moved away to Vodacom, CellC and Telkom.<br> I think I will follow suit. I have also lately noticed that my ****le just disconnects - NO STABLE SERVICE.