Comp Loyalty Point REF NO. REQ:***

Item: MTN South Africa
Rating: 2
Author: Jay M

I still got no positive response from this company. Even after the following email they sent :- Hello jbvln, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan. Best regards Mantoa REQ:***

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

16 May 2015, 09:27

Hello jbvln,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have escalated your query for this error to be fixed.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

MTN South Africa's reply16 May 2015, 09:27

Official