Communication with MTN is a joke! Cant get help!

I was supposed to upgrade on my contract with MTN yesterday. I had an outstanding amount which I paid in cash. My account was in areas due to relocating to JHB and being out of a job. As I now have a job further payments will not be an issue. <br> I tried to upgrade after making the payment and the upgrade was declined on the system. I was told to contact legal department which I did and they told me my account has not been handed over and I just needed to wait 2 to 48 hours for my account to be reactivated at which point I could upgrade. <br> This morning my account is active but the consultant at the store here in Greenstone mall tells me the upgrade is still not being accepted. <br> I have tried numerous times this morning to contact the service center but after holding for up to an hour and a half I get cut off. <br> I would like to know how I can go about resolving this issue as they tell me in store that the only way is to call the service line (808) and speak to legal but I have been trying for 2 days and can not get through again.<br>