SA
SHANE A
1 reviews | Active since Mar 2015
11 Mar 2015, 10:18
COMMUNICATION PROBLEMS
It is impossible to get hold of MTN Business. I a have had my account for the last 6 months and I am yet to receive a password to get onto manage my account or receive a statement. I have been to the store to change my banking details 3 times and they have yet to be changed on the system. The last two days I have been trying to phone, including my 2 hour phone call this morning was only to be told that I would have to be transferred to another department and then cut off. I find MTN Business to be really unprofessional.
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MTN South Africa's replyOfficial
16 Mar 2015, 09:15Hello the Acccountant,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 09:15
Official
Hello the Acccountant,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,