Communication Please?

<p>On 28 September, I received a call from MTN with regard to my impending upgrade. After choosing a phone – the Sony Xperia Z5 – and relevant plan, I was informed that the phone might take up to two weeks to arrive. At the same time, I advised the agent that I am unable to answer my phone during the day while at work, and requested any future communication to please be directed to my work number.</p> <p><br />The following day, realising that I’d failed to stipulate a colour, I searched online for a number for customer services. However, after trying every number I could find and being subjected to endless ringing, I resigned myself to sending an email to the only customer service address I could find.</p> <p><br />For this effort, I received a reference number. Numerous missed calls ensued from a JHB number – all during the day, when I’d stipulated for calls to be directed to my work number.</p> <p><br />With no further communication by the 6 October, I again tried the available numbers, finally getting through to someone – only to be told that the system was down, and that I should call back in two hours! Calling back only resulted in the same endless ringing.</p> <p><br />Since then, many calls have been missed due to being unable to answer my phone during work hours – which I’d stipulated from the beginning. Does nobody think to try the other numbers available on my account? I’m also hoping that I receive the right colour. Soon. </p> <p>I’ve been with MTN – via Autopage Cellular – for around 13 years now. Service was always flawless with Altech, but it’s starting to seem as if I might be in for a bit of a struggle working directly with MTN.</p> <p>However do you do business when your customers can’t get hold of you?</p>