Communication Please??

<p>To reiterate…</p> <p><br />I received a call from MTN on 28 September with regard to my impending upgrade (this, I might add, was after stopping at branches at Davenport and the Pavillion, where the reaction to my enquiries elicited such lackadaisical responses that I chose to leave rather than waste any more of my time). After selecting my phone and plan, and listening to a reading of the contract, I was advised that my phone would be with me in 14 days (although it usually only takes 7 days, she added).</p> <p>Following numerous attempts to contact MTN after realizing I hadn’t been asked what colour I’d like – all of which ended with either an endlessly ringing phone, or a reference number which seemed to lead nowhere – I posted a complaint here on Hellopeter on 11 October.</p> <p>On Saturday, 15 September, I received an email from Regina Makhubela in response to an emailed query from the week BEFORE, enquiring whether everything had been sorted out, to which I responded in the negative.</p> <p>To date, I’ve received no further communication from Regina, I’ve received no response to my previous complaint on this forum (this after a promise that the matter would be elevated to the Direct Sales management team for URGENT attention) and, 3 weeks after my upgrade, there’s no sign of my phone. </p> <p>Saying I’m utterly disgusted with MTN’s customer service would be an understatement at this point. Should this complaint prove equally unsuccessful in producing a satisfactory result, I’ll have no choice but to seek advice from whichever consumer councils or watchdogs I can lay my hands on.</p> <p>This is unbelievable.</p>