MC
Melissa C
1 reviews | Active since Nov 2015
07 Dec 2015, 11:16
Communication is key!
I wrote a complaint on the H.P platform on 24 November 2015, I received a response from Rosetta within 2 hours and MTN insurance also then contacted me. Since then I've paid my excess and submitted necessary documentation. On 30 November I emailed @ 9:07 I email MTN Insurance once again - All I wanted to know is what the progress was on the phone and what the time frame is on repairs? Not a rocket science question - Monday, 7th December I still haven't received feedback? Why is is so difficult for a teleCOMMUNICATIONS company to communicate? I would just like to know when I'm getting my phone please!
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Replies (1)
MTN South Africa's replyOfficial
11 Dec 2015, 12:27Hello Melissa0212,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 Dec 2015, 12:27
Official
Hello Melissa0212,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,