Communication fail in Insurance Claim

<p>MTN insurance has become a sad experience for me. I had my contract phone ****** on the 6th of November 2016. I tried to blacklist the phone. It was a Sunday and MTN call centre told me to call again on Monday as the contracts department doesn't operate on Sunday after 5pm. I had the phone blocked and went to the Norwood police station to make a case and get a case number. I also went to the ****arney MTN store to submit my claims and I got a reference number. This was on the 10th of November I submitted the claims form. </p> <p> </p> <p>I was told it will take 7 days to get response on my claim but it has now been 14 days since I submitted my form. I tried calling the MTN insurance four times each day since and the phone recording keeps telling me my claim hasnt been received. I resent my claim again via fax and still I have yet received any response.</p> <p> </p> <p>Reference Number: ********** </p> <p> Account Number: A ********** </p> <p>Cell Number: ********** 248</p> <p> </p> <p>Please can MTN resolve this, it has been over two weeks and I dont have a phone to use. I can't be paying insurance but suffer like this.</p>