communication company that sucks at communication

<p>My account is paid. Today get suspended. So I call the help desk..WELL that ia an experience all on its own. You cannot get past the electronic idiot system, you told you call will be attended to and the call is ENDED!! and this is a communication compay ...Great one MTN.</p> <p> </p> <p>SO I mail Cuatomer service and Accounts department.</p> <p> </p> <p>I get a response asking for my number....which is with my name on an email gignature...but I sent my number (I even sent the account number) I get a response back ....</p> <p> </p> <p>Good day </p> <p>Thank you for emailing Customer Care.</p> <p>To process the request and for security reasons, please confirm the following:-</p> <p>I.D Number:<br />MTN Pin:<br />Address:<br />Work Telephone Number:<br />Bank Name<br />We trust that you find the above in order.</p> <p>Kind Regards,<br /> Thobekile Mkhize <br /> Customer Services<br /> MTN SA</p> <p> </p> <p>I cannot believe I am told only to provide security anwers to know MTN operators on the phone...No I get requested to mail them.....This is realy a very secure process</p> <p> </p> <p>MTN I ask with tears in my eyes....can you not pick up the phone an call????????? your service suck...and thats without us getting to make contact with you</p>