Communication Breakdown

Good day , <br> I've tried endlessly to get through to you department via phone without success . Id like to find out why my handset wasn't picked up by the courier company yesterday as stated in e-mail below . I spoke to a lady named Gugu on the 17th of February and she also promised me that the handset will be obtained at my workplace today . I'm sensing a communication breakdown in your department since you guys are not all singing the same song . <br> I'm sending you this email after I've just spoken to Jamie who also mentioned that I wont receive a loan phone as well , apparently you are still waiting for stock . I'm a bit confused because there is a section that states that if my phone has gone for repairs a loan phone will be issued to me for temporary use and the sad part is that even your voice over keeps reminding me of that . I'm using a nano sim card , I don't have an extra phone that accepts a nano sim card , I'm unable to access my contacts and all this delay is affecting my work . <br> I'm disappointed by your services MTN especially your insurance claim department together with your noisy call centre staff that keeps laughing and making noises in the background . <br> Please so