***** commited on my contract! Now I suffer...

I can not even begin to understand how a big company like this allows this type of service. And it's not the shop, it's horrifying work ethic and service that is received by the HEAD OFFICE !

There was ***** commited on my contract the day it was taken out. I as the customer didn't know, now as I want to upgrade after 2 years are the one suffering.

The poor branch manager is doing everything she can but head office is just giving her the finger. Why do I have to suffer if YOUR staff member committed ***** just to be able to receive commission? From my side MTN received ALL MANDATORY DOCUMENTS on the day the contract was taken out.

But there was *****ulent employer listed on my contract just to push it through. Why does is take MTN MORE THAN 4 WEEKS TO FIX THIS ? And now I provided my recent payslip from my new employer but APPARENTLY that also needs to go through some white list process.

My contract is on a debit order so it's ALWAYS up to date. But head office has the nerve to tell the branch manager of the shop that if my account was paid up to date it would go faster !

The level of incompetence renders me speechless...

Fix your **** and stop your I don't give a **** attitude. This is the reason MTN is constantly in the news for financial issues! I am a loyal customer since 2001 and this is the level of service I receive!

If this doesn't get resolved I will report to social media and take it as far as Carte Blanch. Your employees commit ***** and your clients suffer the consequences!