AF
Andrea F
1 reviews | Active since Apr 2015
17 Aug 2015, 17:37
Comment on above reference number
Dear Ayanda, <br> <br> I am sorry but your explanation does not hold water, it happened again after 15 days, I only download school work and did not use the internet out of ordinary, the last time I checked the data, I had about 200 MG left and the promotion data was still over 1000, when the normal data was depleted the promo data was also depleted. I am not an idiot to not understand this process. I need an explanation please find again the loading which I have done I was also particularly careful not to leave applications open. NOT GOOD ENOUGH<br>
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MTN South Africa's replyOfficial
08 Sept 2015, 15:45Hello AFernand,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the data bundle and promo bundle were both depleted due to internet connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the data bundle and promo bundle were both depleted due to internet connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 Sept 2015, 15:45
Official
Hello AFernand,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the data bundle and promo bundle were both depleted due to internet connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the data bundle and promo bundle were both depleted due to internet connections.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,