Come upgrade..... oh no wait, not yet.....

<p>Around 20 June I got a call from MTN that I can upgrade on 1 July 2016. Again on the 1st of July I get a sms from MTN Hatfield that I can upgrade. This was welcome since my Sony handset had developed a problem mid June and only displays lines like wallpaper and I bought a cheap phone to get me through to my next upgrade. So this morning, 2nd of July, I visited MTN Hatfield only to be told I can only upgrade on the 5th which is a weekday and very difficult for me to get away from work. The staff tell me its no use calling MTN to get authorisation as they will not give it. I phone MTN myself and explain the problem. "No problem sir, you can upgrade but your account hasn't been paid" I explain that I paid the account on the 1st as I do every month and that MTN has actually sms'd me confirmation that the payment has been received on the 1st as well. "Sorry the payment doesn't reflect yet, If you send us proof of payment you can do the upgrade" So I drive home, log into my internet banking, print the proof of payment and off I go to MTN again. At this time I call MTN again and now suddenly they cannot put me trought to the accounts dept as they did only 40 minutes earlier. I'm given another JHB number but this doesn't get answered. At the shop I present the proof of payment and here again I run into a wall. They cannot send it and if they do it will take 72 hours to get a response. </p> <p>I have been a loyal MTN customer for nearly 20 years. I have never had service this bad from them and this in the midst of a time where they are upping their tariffs and cutting down the time your minutes are carried over from 5 months to 2 months.</p> <p>Keep this up and you find your customers lining up..............at other providers!!!</p>