Collusion

This does not come as a surprise to me, Firstly it was CellC and followed by Vodacom. Now it is MTN. I am disturbed in the manner in which is happening. It signal some element of collusion between these service providers. I am deeply disturbed by the principle behind. I have made an illustration that if CellC has 1Million customers, and increase the tariff with a mere R10. It will accumulate R10Million in one month. Other service providers appreciated the appetite of some sort of greediness and decided to take advantage and now as consumers we need to feed such appetite. I have a total of 4 contracts with these service providers and I can no longer afford to pay as all failed to recalculate my affordability before they implement such fixed contracts. Consumers now have no place to run as Telkom will do the same. Icasa and NCC are also useless because they have allowed them. These institution have no idea of what they are doing. All they do is to send you from pillar to pillar and wait for investigation until Jesus come. Our biggest sin as consumers is to sign a contract that has a clause that state \The service provider will vary the tariff from time to time""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;833876;893260;16;2;0;1;0;0;2;15/05/01 11:02;896;NULL;15/04/16 21:58;15/04/16 20:06;NO REACTION FROM MTN/CALL CENTE/CANCELATION OF CON;*** 087;mm pieterse;***;i TRIED TO GET HOLD OF MTN CALL CENTRE FOR ALMOST A MONTH NOW,HOLDING ON FOR AGESEVEN IF THEY HAVE ALL YOUR INFORMATION AND THE REASON FOR THE CALL THEY DONT BOTHER TO PHONE YOU BACK.MY HANDSET WITH MTN SIM NOT IN WORKING ORDER PROBLEM WITH IT. PLEASE CALL ME ON ***<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;210928;28;1;2;0;1;0;0;2;15/04/20 8:35;896;NULL;15/04/18 19:26;15/04/18 17:39;*********** to deal with Client;7,21E+12;Ipileng Boboko;***;I have been trying to deal with Ipileng for such s long time to get advance on home loan but everytime she is not available..does not respond to emails and twice had come up with excuses of being sick. I ask simple questions but she finds it beneath her to respond timeously...all i need is someone to show competency like Rose williams...she has helped even though it is not part of her job and pleaded with Ipileng to sort things out. I wish ABSA would help their clients that wanys to give them business. I AM NOW EXTREMELY FRUSTRATED AND WISH TO SCREAM !!! IPILENG...GET YOUR ACT TOGETHER AND SORT THIS OUT !!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;847971;23;1;2;0;1;0;0;2;15/05/11 7:16;896;NULL;15/05/07 17:46;15/05/07 16:20;Homeloan declined after loyal client of 28 years;6,00E+12;;***;Ive have been a loyal client of Standard Bank for the past 28 years. I have just recently app**** for a homeloan through my bank. Unfortunately it was declined due to a listing on the bureau. We have lodged a dispute with Autopage cellular for the <br> for the ******** use of my ****** cellphone amounting to R40 000 in just one weekend. In terms of the NCA my rights are being violated in forcing me to pay the disputed amount as a condition for my loan being granted. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;848466;786731;14;2;0;1;0;0;2;15/05/12 9:40;896;NULL;15/05/08 20:33;15/05/08 18:44;unhappy customer that's disgusted ;;;***;I settled my edcon account last year October 2014 and closed the account. In January I request them to updated my information on the credit bureau but till to date nothing was done.<br> I request for my credit bureau to be updated as it's effecting my credit scoring drastically. <br> I am disgusted by the service received from edcon.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364500;196;23;2;0;1;0;0;2;15/05/15 9:52;896;NULL;15/05/14 20:45;15/05/14 18:56;Continues Debit order mistakes;***;Netstar;***;I have recently become a client of Altech nestar from end of last year. Within this short period, I have experience two instances already.<br> <br> The most recent instance is that I have a debit order with Altech Netstar, I get a bill to see that I am 30 and 60 days in arrears. Never has it been returned as I have sufficient funds for the debit order to go through. I enquire this with Altech netstar, didn't seem like any urgency, in-fact I still haven't had a senior manager contact me. I have received feedback to say that the other system is retrieved manually and that is why it hadn't been included into the debit order .. . . . .. . . . . .. . . ..<br> <br> One kind of sets up a debit order so that there is no hassle, just to find out that the Merchant itself is making your ITC record bad because it cant deduct the right amount cause someone didn't do their job before the debit order goes off. <br> <br> To me, that's not my problem, I've done my part. There is no consistency. Normally one would know what the monthly debit order amount is but here every month it changes cause someone cant do their job properly.<br> <br> I sub contract for MSC and I will be taking this up with their management.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;691884;23;1;2;0;1;0;0;2;15/06/10 11:20;896;NULL;15/06/09 22:14;15/06/09 20:24;It this how you treat all of your customers?;8,01E+12;Home loans ;***;I am a cheque and credit card account holder with Standard bank, I also have my home loan (Access bond)registered with them.<br> My access bond was (accidentally) cancelled by the Std bank home loans department (even though they refuse to admit this), and the savings that I had deposited into my access bond, disappeared (Apparently it was allocated to the interest account and they tried to right their wrong by putting an amount back which was not the full amount due). I still do not have access to these funds as they have blocked it, why I do not know as they do not make ANY contact with me. I have been trying to get this matter resolved since March 2015 but the bank is refusing to admit that they made a mistake and also refusing to give me access to my funds. Even a simple task as updating my contact details has taken almost two months and has still not been resolved... Many phone calls and visits to the bank, also the complaints centre has still not resolved the issue. Useless and shocking is all I can say.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;117270;23;1;2;0;1;0;0;2;15/06/06 9:16;896;NULL;15/06/02 20:16;15/06/02 18:20;Continous Internet issues;7,11E+12;;;Why is it that Standardbank is having such severe continuous issues with the internet site? Can this site still be trusted as I have had more issues in the past couple of months than ever with the internet banking. I keep getting slow responses, technical errors and site off. Please explain this.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;776764;690067;14;2;0;1;0;0;2;15/06/08 9:28;896;NULL;15/06/07 0:00;15/06/07 18:32;goods on the sslip but not in my shopping bag;;glory;***;I went to pep store and bought 2 zam-buk ointment and paid for them at the till but when I got home they were nowhere to be found in my shopping bag so I called the shop with the number on the slip and spoke to the manager and asked for the lady that helped me and I talked to her and she told me that I must give her my address snce I stay around birchleigh so that she can pass by to drop them .this happend midday an I called the lady at about 3 and she did not respond to my calls anymore and I needed those because my child has ****les on the lip ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861876;359;20;2;0;1;0;0;2;15/06/17 9:49;896;NULL;15/06/12 20:33;15/06/12 18:53;pathetic customer service from a store manager;;manager;***;A few weeks ago I went to KFC in Woodstock, ordered my food and waited to pay. My card declined at the first pay station instead of trying my card out at other pay points the person assisting me and the manager dismissed me saying your card doesn't work, when I knew for a fact that it was perfectly fine. I left the store and went to withdraw money from the nearby ATM after telling the cashier I will be back. When I got back the store had already given my order to someone else after I distinctly told the store manager and cashier that I will be back. I then had to wait for over a half an hour to get my order. The store manager told me that for the inconvenience she would give me a free cool drink which did not happen. I was completely annoyed by the pathetic customer service I decided to just take my order and leave without asking for the cool drink. Honestly with such pathetic customer service it will damage the kfc brand ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;863123;879256;23;2;0;1;0;0;2;15/06/18 7:05;896;NULL;15/06/17 17:42;15/06/17 16:09;Faulty Signal and Lack of Response ;5,70E+12;Anthea Booysen;***;I am extremely unhappy with the poor service and response provided by Chubb Security.<br> <br> I received a message form Chubb to say that they are not receiving a signal from our system. I responded to the message on 30 May 2015 and was asked to check the signal by testing the alarm. The operator said that the signal was faulty and that she would contact the technician to come out and have a look. The operator had also failed to provide me with a reference number at the time. <br> <br> By Friday 12 June 2015 I had had no response or visit from a technician and called Chubb to find out what was going on. I spoke to Adrian who is the head of the technical department and he made an appointment for a technician to be at my house between 17h00 and 19h00 on Monday 15 June 2015. A technician failed to call or pitch up at all even after the said time frame.<br> <br> I contacted the manager, Anthea Booysen, today (17 June 2015) who advised me that Terrence from the technical department would give me a call today. I still have not received any communication from him or Anthea since. <br> <br> I feel that I am paying Chubb for nothing and that they are not concerned about my family's safety and security.<br> <br> <br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;437783;33;1;2;0;1;0;0;2;15/06/19 10:17;896;NULL;15/06/18 21:04;15/06/18 19:21;useless customer care FNB bank general enquiry;8,20E+12;Shareen and Fiona;***;on the 11.06.2015, I called FNB general enquiry, to complain about my excessive bank charges, i was then told to go to branch i refused because i had been to the branch 3 times regarding the same issue, i then demanded to speak to the team leader, her name is Shareen she promised me a call back but she never did. i then rated the call and the complaint department promised to resolve my issue and to call me back within 48 hours but there was no call back. so i then called the complains desk on the 17.06.2015 to raise the lack of urgency and Fiona promised to call me back or to raise the delay but there was still no reply. <br> <br> I'm disappointed by FNB they seem to have lost the care for their customers completely and their call centre agents have suddenly become very arrogant and dismissal including their team leaders. a call centre is a first-hand experience for a customer, which is very important to provide the best customer service. FNB has really lost the niche completely, from what it used to be.<br> <br> my complain case number is 702377 still not resolved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864250;269;14;2;1;1;5;3;5;15/06/22 8:25;896;2;15/06/01 8:30;15/06/21 17:29;Disdain and diinterest to Extended Warrenty Repair;503369;Rakesh Maharaj;***;I have an extended warranty with house and Home for a washing LG washing Machine. 2012 I used the warranty for a repair. Was an absolute nightmare and waited one and half weeks for the repair. We are a family of 5 plus a domestic and need the washing machine. I again needed the same repair three weeks ago and called Fourways branch where i purchased the machine and warranty. I requested that they order the same part immediately as the same fault has occurred. One week later and still trying to get someone to call me. Shocking service and the branch manager Ian never bothered to follow up on my complaint laid directly with him. I got hold of Rudy the Regional manager and he stated that he would sort out ASAP. He never came back to me and ignored my further calls and sms's to date. I tried to get hold of Rakesh (Operations Manager) for three days (WED to Friday) and Monday again. His finance manager had to try get hold of him for me as I had already left 3 messages with his PA. Rakesh showed very little interest and sent a very generic apology by email to me. (WED.17 June) 2.5 weeks to resolve a desperatly needed w/machine repair and uninterested response continues at high level;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864718;454;9;2;0;1;0;0;2;15/06/23 11:08;896;NULL;15/06/11 0:00;15/06/22 20:12;Legalwise is not as wise after all;***2;;***;Ever since I telephonically took a contract with legalwise about three months ago, I've never received any documentation from them,so I decided to go to the office to enquire . I get there and waited for assistance from one of the agents,who took ages to attend me. Then she refers me to another guy to assist me at the phone to call their head office. The lady who took the calls tells me that she can't help me because they are off line,then the guy who was supposed to help me takes the fone and had a personal conversation with the lady,before he asks for my policy number. He then finished with the call and ask for my contact details so he can call once they are back on line. Even today am still waiting for his call. If legalwise can't provide a simple service as providing a new client with some form of documentation as prove of our agreement how will the take up a huge things like legal matters.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;204086;25;1;2;0;1;0;0;2;15/06/25 7:55;896;NULL;15/06/24 18:51;15/06/24 16:59;Nonsense letters;***;Manager Personal Banking;***;I just received your letter dated 29/05/2015. Why does it take your mail almost a month to reach me? Your service is pathetic and your staff ill-informed. If they would check my account they will see there is a monthly amount paid in that would cover \excess\"" amounts. So how do you reckon I need debt counselling? Do you want to take legal action on R138-90? Really? Go ahead. You already did charge me over R90 service fees and sundry charges and interest and nonsense greed charges/fees for going over my available balance with the R138-90 \""excess\"". And you already have it back. So what is this nonsense threatening letter for? I have been a client of yours for almost 15 years now. But I think I need to close this account. It is not even of any benefit to me and I don't need this nonsense."""