WB
Willem B
1 reviews | Active since Mar 2015
03 Mar 2015, 14:07
Collection of Loan Phone
After the insurance claim was approved and the damaged galaxy note replaced, I have arranged 3 times (not counting the numerous phone calls) for the loan phone to be collected. Still sitting with it. I think there is a law clause that states something in the line of a loan item will become your property if you have looked after it for a certain period of time. Well, I think it is now time that the SAMSUNG-S4 loan phone becomes my property.<br> <br> This is not a complaint, just for MTN's information. I am happy to keep the loan phone. Someone working for me will reap great benefits from it. Thanking you for your kindness in letting me keep the loan phone after I have tried my best to return it.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
05 Mar 2015, 13:31Hello willembor,
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced as a result of this.
We appreciate the time you took to advise us that the loan phone has not been collected.
The matter has been escalated to the relevant department for urgent attention.
We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced as a result of this.
We appreciate the time you took to advise us that the loan phone has not been collected.
The matter has been escalated to the relevant department for urgent attention.
We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Mar 2015, 13:31
Official
Hello willembor,
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced as a result of this.
We appreciate the time you took to advise us that the loan phone has not been collected.
The matter has been escalated to the relevant department for urgent attention.
We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience that you experienced as a result of this.
We appreciate the time you took to advise us that the loan phone has not been collected.
The matter has been escalated to the relevant department for urgent attention.
We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
