Clueless staff at MTN Queensburgh

I am currently due for an upgrade and saw an interesting offer in the current MTN catalogue, with a note attached, that clients should speak to a consultant about a personalised offer for this deal. I then went to MTN Queensburgh to enquire about the personalised deal and BOTH consultants were clueless - one giving generic information that didn't hint in any way of it being personalised - and the second ones exact words were : ' I know nothing about any personalised offer'

Why is something advertised, with request to speak to a consultant for more info, but the consultants are clueless about it?? I have 3 phone contracts with MTN, and in my home as well as a data contracts (more including my family at the same address), I certainly expect better service than us. Kindly send your staff for better product and service training