Clueless personnel
I have been trying to make changes to my MTN contract for more that a year now. I have gone to 6 different shops from Nelspruit to Pretoria. Not one could help me. I have logged many call on their web and still waiting for some one to come back to me. I did managed to contact the help desk by email and say said I should pay a fee, which I did. And still nothing happens. How do you get rid of MTN if they have a stop order on your account and you want to keep the number that everyone has for you for the last 10years.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 Feb 2018, 13:23Good day Gert,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We tried to get hold of you on the number you have provided but it seems there are some restriction's with the Swaziland dialling code. We then tried the other numbers on your profile and got hold of your daughter who acknowledged that you have been trying to reach us and also told us that you had never given consent to have downgrade these numbers. This then means it was a ********** upgrade and for us to investigate we are going to need the following documents
- 1. Certified ID copy
- 2. SAPS affidavit detailing the dispute
Please send this documents to us at ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply06 Feb 2018, 13:23
Official
Good day Gert,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We tried to get hold of you on the number you have provided but it seems there are some restriction's with the Swaziland dialling code. We then tried the other numbers on your profile and got hold of your daughter who acknowledged that you have been trying to reach us and also told us that you had never given consent to have downgrade these numbers. This then means it was a ********** upgrade and for us to investigate we are going to need the following documents
- 1. Certified ID copy
- 2. SAPS affidavit detailing the dispute
Please send this documents to us at ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
06 Feb 2018, 13:40Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that both numbers have been migrated to prepaid as per early termination charge amount received.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2018, 13:40
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that both numbers have been migrated to prepaid as per early termination charge amount received.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,