1 reviews | Active since Apr 2009
Hello MTN, I was sold one of your contracts through Mobileplus. I received the said item on the 26th of October. Prior to accepting the deal I asked Mobileplus if my number can be ported to the contract, of which I was assured. On saturday the 27th of October I took out a prepaid SIM to port into MTN. No problem there. Come monday the 29th of October and the fun starts. First I activate my number on my contract and am told that within 24 hours it will activated so as to use the facilities of the contract. Nothing happened. I was told to do datashare from the new sim number to the existing number that I wish to keep as the main number. First I get told oh you can't have just my old number as the primary and close or cancell the other two numbers, of which one is voice and the other data. I have called 135, 8 times today trying to get the 060 number to data share to the 084 number. First the line had to be reset, ok try in half an hour then it will work. Now my 084 number is showing on my account and is activated, but lord help me if I can get the 060 number to share the data to 084. The latest is no there is a connection error they couldn't even load my account to view what features it had. PLEASE NOTE THIS IS A BRAND NEW ACCOUNT OF WHICH THE FIRST DEBIT ORDER HASN'T EVEN BEEN DEDUCTED AND I'M ALREADY HAVING PROBLEMS.
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation we have engaged with the activation department to have the sim no:*** activated will then make contact with you and resolve the data share problem.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
As per our telephone conversation we have engaged with the activation department to have the sim no:*** activated will then make contact with you and resolve the data share problem.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints management Team
Best regards,
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