LW
Lizette W
1 reviews | Active since Jul 2013
14 Apr 2020, 14:46
Clueless MTN champions
I received an e-mail from MTN regarding online deals. On 18 March I spoke to Thandeka Ndlovu who assisted me. She said I will receive my contract within 24 hours. After numerous calls and holding for hours I still don't have a contract. The amount I should have paid is R129. According to MTN I was linked to the wrong deal. The end of March R349 was deducted from my account. Till today, 14 April no one can assist me with my contract or to rectify my account.
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Lizette W's updateReviewer Update
06 May 2020, 16:37Another month passed without anyone getting back to me. MTN doesn't do anything to assist their customers. They are quick to change your debit order but they ignore you if they owe you money. No assistance, no service, no feedback. This is pathetic and unacceptable. I will stop my debit order and not pay 1 cent till my account has been rectified. In this uncertain time I don't even know if I will get a salary at the end of the month and can not let MTN deduct more money than what they should.
LW
Lizette W's update06 May 2020, 16:37
Reviewer Update
Another month passed without anyone getting back to me. MTN doesn't do anything to assist their customers. They are quick to change your debit order but they ignore you if they owe you money. No assistance, no service, no feedback. This is pathetic and unacceptable. I will stop my debit order and not pay 1 cent till my account has been rectified. In this uncertain time I don't even know if I will get a salary at the end of the month and can not let MTN deduct more money than what they should.