Clueless consultants and a technology company that can't handle simple technological systems or even troubleshoot.

How can a technology company struggle with something as simple as verifying Biometrics...or even troubleshooting?

Two weeks ago I took out an LTE data contract. Today, they delivered via DSV. So the delivery agent had to verify my fingerprints on their mobile device. The system refused. He advised me to contact DSV deliveries to permit or activate verification. DSV told me the order was place on hold thank that I should contact MTN to assist with the verification...MTN consultants were clueless and kept on redirecting me to different departments. I was on the phone with them for 2 hours. Sending me back and fourth. Even the switchboard operator said she was confused thatvtherw was no way to deal with this issue given that it has become a very common issue with customers. The system is supposed to generate an OTP if Biometrics fail. It won't event do that. How do you continue sales if you have no way of delivering to your customers. Trulyba waste of my time, my money and my airtime.

I've been on the phone for an additional 45 minutes trying to cancel the contract. Even a sales consultant advised me to cancel the contract. Imagine. I have 3 different lines for cancellations and none of them are going through. In fact one doesn't even exist and yet it's on your website. MTN operates like a fly-by-night **** that's been around for 2 months. There's too much competition for you guys to be bleeding sales because you have a struggling IT department. I've taken my business to Vodacom and I suggest everyone who is looking to start a contract applies elsewhere too.

Sincerely, thanks for nothing. Plea