Closing of Contract due to death

<p>Your offices were telephonically informed on 03/11/2015 of passing of account holder upon which death certificate and proof if ID was emailed on 17/11/2015. I followed up 52x per email and 38x telephonically to get confirmation that account was closed. Legal department also don't respond to executor email to provide amount refundable to estate as account department continued collecting funds per debit order from deceased bank account. We are in process to wind up estate and legal department non response cause delay of this process.</p> <p> </p> <p>Ineffecient and incomptent manner is which this is handled is unacceptable.</p> <p> </p> <p>DON'T APOLOGISE JUST FINALIZE ASAP</p>