Closing Contract Account

If there is a service provider that continues to ***** people over it must be MTN..I've been trying to close my account for 4 months now..for the first three months i got no one to reply to my emails nor assist me via their 135 call centre. Meanwhile im being debited for an account i no longer want nor can I afford. Once their manager (Patience Moloko) got to the query i was told to pay ~R500 for ealr cancellation even though id been debited R210 for four months for an account im not using and wanted closed in beginning April 2020. Today is the 7th July 2020 and there is still no resolve to my issue. I've tried their twitter account for help but my cry fell on deaf ears..Their call centre phones go unanswered for days on end, you could literally on hold waiting for an operator for hours..Even though i get its covid times and people are operating from home..their service is super lousy for a telecoms service provider who cant find ways to assist clients promptly. I mean whats the point of a telecoms if you cant even manage a simple call centre or really reply to emails? is it a too technical thing to comprehend by just pressing reply and tyiping? I cant tell you the level of my frustration, at this point im even willing to part with that extra R500 on top of the broad day light ******* i endured for three months before i was told about this payment. I want out but no one answers their phones, or emails, bot even tweets! Worst service ive ever received by far!!would not recommend this service provider! Everytime i call in,if im lucky to speak to an agent, i get a different reference number despite giving them the initial one so they can follow up..I'm always told to take the new reference number down because the matter is being escalated to a manager..what a joke because even that manager has failed dismally to address such a simple issue, the emails fall on deaf ears, its as though the aim is to retain clients against their will, really shameful!