Closing calls without any action

Hi,<br> <br> A while ago I logged a call with your coverage desk regarding the poor signal at my house. (this used to be just fine) After countless mails and zero response I submitted a call here only for it to be marked as resolved the next day stating that I need to send a mail to coverage. Which I had already mentioned that I had done.<br> More shockingly is that the Request number had been closed with no actual action (REQ:***) <br> I know this as i work at your offices(vendor) and have access to the relevant systems, when asking the lady who logged and closed it she said she had done so just to get rid of the calls.<br> <br> Now I was not going to get upset by this. But I am absolutely struggling to deal with the fact that i am paying through my **** and not getting anything in return. I will cancel absolutely everything I have with you if I do not get any feedback regarding this. I am absolutely insulted by the lack of service I get from you!