1 reviews | Active since Mar 2017
Closeout balance for MTN account
Hi, I have been trying to get an early close out balance for MTN contract since the 25th May 2017. I understand I have a 24 month contract but I no longer live in South Africa and therefore do not require my account any longer.
I was prepared to pay a penalty for early settlement to close my account but after 8 emails to ********** and several tweets to @mtnza and @mtnserviceza I have still not recieved an early settlement quote.
The reference number for my complaint from MTN is # ********** 0.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly provide us with the handset model and account number or id number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly provide us with the handset model and account number or id number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike