1 reviews | Active since Oct 2012
Closed for business
<p>So it seems that MTN has reached their target for the year and dont care about getting more business. I have logged 2 call enquiring about a tablet on site. I have spoken to people on twitter. Initials of people BBM/ VN/ MS/ TEB. I have contacted ********** 667 which is your sales call centre to which I didnt get any answer after holder for 10 minutes.</p> <p>I contacted all the following stores:</p> <p> ********** 711</p> <p> ********** 637</p> <p> ********** 689</p> <p>None of them answer their phones.</p> <p>I am an existing MTN client for many many years now.</p> <p>I will get my tablet from Vodacom. They have this nice online service and it is so quick and easy.</p> <p>I will also not be upgrading when my contract expires in August. I will instead make the move to Vodacom. (Make a note of my number. You will see it dissapearing at end of August)</p> <p>This is useless. So many attempts and I dont get any service. Absolutely ridiculous. If you dont want to work go sit at home and suffer and give people who actually want to work the jobs.</p> <p>Useless.</p>
Good day Marlene,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We notice that you were in contact with one of our sales agents on the 13th January and requested fro delivery of your tablet to be on Sunday the 15th as per the note captured on your account. We would like to apologise for the lapse in service with regards to the application/delivery TAT and sincerely hope that you will not hesitate to contact us should you wish to sign up for any additional contracts in future.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Tshepo M
REQ:***
Best regards,
Good day Marlene,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We notice that you were in contact with one of our sales agents on the 13th January and requested fro delivery of your tablet to be on Sunday the 15th as per the note captured on your account. We would like to apologise for the lapse in service with regards to the application/delivery TAT and sincerely hope that you will not hesitate to contact us should you wish to sign up for any additional contracts in future.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards
Tshepo M
REQ:***
Best regards,