VM
Vonganim M

1 reviews | Active since Mar 2012

06 Jul 2017, 11:32

Closed account handed over to the attorney

<p>Between 2010 and 2015 I have been using an company MTN number which was under a business account, upon my resignation in 2015 November. The account was changed to my name as I wanted to continue using the number, immediately after changing the account name I have requested MTN to change it from contract to prepaid as I was not willing to continue with the contract. I was notified that the account has been closed and the plan has been changed to prepaid as requested. Earlier this year I have been contacted by hammond pole attorney to advise that my account has been handed over to them. At first I though maybe I was a victim of *****, after contacting MTN i was told that indeed the account has been handed over but there are no further details wrt the account. I would like to know why the account was handed over as I have never received any communication from MTN before the account was handed over. I have been trying to contact MTN but I can't get any explanation. I have never failed to pay any account/debts before.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply06 Jul 2017, 22:57
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly provide us with more information so we may assist you without further delay. May you give us your ID Number or Account number in question.

regards

mike

VM
Vonganim M's update07 Jul 2017, 08:24
Reviewer Update

Hi Mike

My ID number is ********** 073088 and the cellphone number ********** 540.

Is it possible to communicate via e-mail going forward? My e-mail is **********