DK
Diketso K
1 reviews | Active since Oct 2013
28 Jun 2018, 09:43
Closed account
I closed my account with MTN way back but it still reflects as opened on my credit report. Can MTN please send an instruction to TransUnion, XDS, Experian and Compuscan to update my credit record.
Thank you.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Jul 2018, 13:29Dear Diketso,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Compaints Management Team
Best regards,
MTN South Africa's reply02 Jul 2018, 13:29
Official
Dear Diketso,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Compaints Management Team
Best regards,
DK
Diketso K's updateReviewer Update
07 Aug 2018, 09:13The account still reflects as open. Can the status please be updated to closed account.
DK
Diketso K's update07 Aug 2018, 09:13
Reviewer Update
The account still reflects as open. Can the status please be updated to closed account.