CLIP

<p>My contract ended on the 21st of May, I emailed MTN retensions 2 months & a month before to remind them that I am ending my contract and they must convert my number to prepaid when the termination day comes. I had to remind them again to convert my number which they did and told me about extra charges I dont know about because I hardly make calls and they have been robbing me off my data,i recharge today and tomorow I get 100 messages from them that my data is expiring.My problem is they converted my number and when I call people it shows as a private or unknown number,they dsiabled my clip, I want my number to be on prepaid and function like normally and shows my identity when i call people. I reported the matter and the call center agents are extremely rude and dont have customer experience s****s,the matter is still not resolved even today. Can this be escalated and resolved ASAP.</p>