LG
Lourens G
1 reviews | Active since Nov 2012
17 Jun 2015, 09:52
CLIENTS MUST SUFFER CAUSE OF STRIKE....
We as clients must suffer cause call centre is on strike. I cant even get assistance to load data and increase call limit. Why must we as corporate clients be treated like this ???
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 11:20Hello Lolo2580,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all service functions within MTN have resummed, for all you enquiries you can contact the call center on 808 and you will be assisted by our consultants. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all service functions within MTN have resummed, for all you enquiries you can contact the call center on 808 and you will be assisted by our consultants. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply21 Jul 2015, 11:20
Official
Hello Lolo2580,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all service functions within MTN have resummed, for all you enquiries you can contact the call center on 808 and you will be assisted by our consultants. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Kindly note all service functions within MTN have resummed, for all you enquiries you can contact the call center on 808 and you will be assisted by our consultants. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***