1 reviews | Active since May 2013
clients dont matter
<p>about 2 months ago mtn picked up my cell for repairs, 2 weeks ago i received an email saying that my cell is fixed and that i must pay the excess for the repairs into their bank acount email the proof of payment and call them i did all that, but when i tried calling them i get an automated call taker that says if i want to talk to a consultant i must press 0 but when i press 0 it say its the wrong number i have pressed so its useless calling them every time i had an issue with insurance i had to drive 22 km to their head office and it looks like i have to do it again. i have even emailed them and asked what is going on and till date they have not rep**** to me .i am really angry and i believe that if a person has to drive to them every time then they should reamburse the person for it.</p> <p>i just want my cellphone back.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
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Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
